Since US Data Corporation delivers digital, irrevocable goods, we do not issue refunds once the order has been built and fulfilled. As a customer, you are responsible for understanding this upon the purchase of any marketing lists or services from our site and our representatives. We realize, however, that every order is unique, and exceptional circumstances can arise with regard to the character of the product and services we supply. Therefore, we do honor refund requests for the following reasons:
Non-Delivery of Product
Due to mailing issues of your e-mail provider or your mail server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days of the purchase date. If we do not hear from you within that time period, the product will be considered received and downloaded;
Download, Decompression or Unzipping Issues
If you are having problems while downloading a product or decompressing/unzipping the file, please contact our Technical Support department within 7 days of the order date. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to seek assistance for downloading or unzipping your file within 7 days may result in a refund decline;
Although all of our lists are thoroughly inspected before delivery, unexpected errors may occur. Such issues must be submitted to our Customer Support Team. We reserve the right to rectify the error or defect within 72 hours. If a defect or deficiency is identified and acknowledged and we are unable to correct it within 72 hours from the date of the initial notification provided by the Customer, a refund will be issued to the customer in the full amount paid for the product.
Product Not As Described
Such issues should be reported to our Customer Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the Invoice. We reserve the right to rectify the error within 72 hours. If the error cannot be rectified within 72 hours, a refund of the full amount paid will be issued.
Please note that we do not bear any responsibility, and therefore do not honor any refund/return/exchange requests, based on incompatibility of our products with third-party software or the results of a particular marketing program.
Our Customer Support Team is always eager to assist you and deliver highly professional support in a timely manner. If you would like to open a support ticket with our Customer Service Team, please click here.
US Data Corporation
5115 Clareton Drive, STE 210
Agoura Hills, CA 91301