In: Customer service

Customer Service: Why Following Up Is So Important

Many businesses worry about drawing their customers in, but they sometimes don’t think about what happens to those customers after they’ve...

The Importance of Retaining Your Existing Customers

When we talk about sales and marketing campaigns, we are often focused on how we can bring in new customers and...

3 Great Customer Loyalty Program Ideas for Your Business

3 Great Customer Loyalty Program Ideas for Your Business

Has your business been rewarding your customers? Offering a customer loyalty program as part of your marketing efforts is a great...

How to Maintain a Good Online Reputation for Your Company

How to Maintain a Good Online Reputation for Your Company

You might not think maintaining a good online reputation should be at the top of your to-do list, but it’s guaranteed...

15 Awesome Public Responses to Poor Customer Service

People skills are the foundation of any good business, but some companies don’t always get it. When this breakdown occurs, tempers...

Effective Customer Service: How to Handle Dissatisfied Customers

Due to online review sites, customer service is no longer a private matter as it once was. Since a complaint posted...